Why Report Issues
When something is wrong or broken—a leak, a faulty alarm, damaged equipment—you need it logged and routed to the right person. Reporting issues in Service Desk keeps everything in one place, linked to locations and assets, so the work can be tracked, audited, and connected to your compliance records. Anonymous reporting via QR codes lets anyone flag problems without needing an account, so nothing gets missed.
How to Report an Issue (Authenticated)
Go to Service Desk > Issues and click Report Issue, or use Report Issue from a location or asset page
Enter a description (required)—what's wrong and where
Optionally add a title, category, severity, location, or asset
Attach photos or files if helpful
If it's a near-miss (something that almost caused an accident), check Near-miss and describe what almost happened
Click Submit
AI will suggest a category, severity, and title based on your description. You can accept or change these before submitting.
How to Report an Issue Anonymously
Scan the QR code on a location or asset, or open the report link
Choose Report Issue
Enter a description (required)
Optionally add your name, email, or phone if you want to be contacted
Click Submit
Anonymous reports are fire-and-forget—you won't be able to track or follow up. The issue is linked to the location or asset you scanned.
Before You Start
You need the Manager or Member role for Service Desk to report issues when logged in. Anonymous reporting works without an account. Your site must have Premises set up so locations and assets exist for linking.
Common Questions
What's the difference between an issue and a request? Issues are things that are wrong or broken (e.g. leak, broken window). Requests are work that needs doing but nothing is broken (e.g. room setup, move furniture). Use Report Issue for problems.
Can I report a near-miss? Yes. Check Near-miss and describe what almost happened. Near-misses help with health and safety reporting even when no incident occurred.
Why can't I report anonymously from the app? Anonymous reporting is available via QR code or direct link. Logged-in users use the full form with more options.