Why Submit Service Requests
Service requests track work that needs doing when nothing is broken—room setup, equipment moves, configuration changes. Unlike issues (something wrong), requests are about timing and coordination. You need the hall set up by Thursday, or the meeting room configured for 20 people. Submitting a request ensures it's logged, assigned, and completed by the right date.
How to Submit a Service Request
Go to Service Desk > Requests and click Submit Request, or use Submit Request from a location or asset page
Enter a description (required)—what you need and when
Optionally add a title, category, priority, due date, location, or asset
Attach photos or files if helpful
Click Submit
AI will suggest a category, priority, and title based on your description. You can accept or change these before submitting.
Understanding Issues vs. Requests
Use an Issue when… | Use a Request when… |
Something is wrong or broken | Work needs doing, nothing is broken |
Severity matters (e.g. critical leak) | Timing matters (e.g. due by Friday) |
You may report anonymously | You must be logged in |
Examples: leak, broken alarm, damaged equipment | Examples: room setup, move desks, configure hall |
If you're unsure, start with your description—AI may suggest switching to the other type. You can also convert between types after submission if needed.
Before You Start
You need the Manager or Member role for Service Desk. Requests require authentication; anonymous submission is not available for requests.
Common Questions
Can I submit a request anonymously? No. Requests require an authenticated user so the work can be assigned and tracked. Use Report Issue for anonymous reporting.
What if I need it by a specific date? Add a due date when submitting. Overdue requests surface in dashboards and can trigger workflow rules.
How do I know my request was received? You'll see it in Service Desk > Requests. If you're assigned, it appears in your Inbox.