View and update your Service Desk tickets
After you submit a Service Desk issue or request, you can go back to the ticket and add photos in the Images section on the detail page, as long as the ticket is still open. If you are assigned to work on it, you can add photos at any time from that same Images section. When you finish the job, use Change Status → Complete, which has a separate Completion photos upload for evidence of the work done.
How to find your tickets
Go to Service Desk > Issues or Requests
Use the Ticket View filter for All, Raised by me, or Assigned to me. Members only see their own tickets by default, so this filter is most useful for managers who need to narrow the full list.
Click a ticket to open the detail view
Members see only tickets they created or were assigned. Managers see all tickets, so they may need to use the filter to narrow the list to their own.
How to add images to a ticket
Open the ticket detail page
Go to the Images section
Add images to the gallery
You can add photos here while the ticket is still open. These photos are useful for showing the problem or progress. Deleting images requires triage permissions.
How to complete a ticket with completion photos
Open the ticket detail page
Click Change Status → Complete
Upload photos in the Completion photos field
Confirm the completion
Completion photos are specifically for evidence of the work done when closing the ticket. If your site has completion photos turned on as required, you will need at least one photo there to complete the ticket. Photos in the Images section are separate and do not count as completion photos.
What else you can update
Comments — add updates or handover notes
Status — members can escalate assigned tickets; managers can change any status
Follow — receive notifications when the ticket changes
Members cannot mark their own tickets as complete without the completion flow. Managers verify and close tickets to maintain the audit trail.
For a full breakdown of who can edit, assign, and resolve tickets, see Service Desk roles and access.
Customize the ticket list
You can resize, show, and hide columns on the ticket list using the Grid options menu. Column layouts persist across the current browser session. For details, see Resize and reorder table columns.