Service Desk
Report issues and requests, triage with AI, assign work, and convert to work orders.
Reporting Issues
Submitting Service Requests
AI-Assisted Triage
Managing Issues
Managing Requests
Understand ticket reference numbers
Escalate or put a ticket on hold
Require and upload completion photos
Creating Work Orders from Issues or Requests
Service Desk Workflow Rules
Set default assignees for issues and requests
Service Desk roles and access
Triage reported issues and requests
Export a single issue or work order as a PDF
Submitting Requests
View and update your Service Desk tickets