Complete a work order
Open your assigned work item and enter the Work Actions run view to complete the checklist, record evidence, and close the job. Checklist answers, notes, and photos are saved as you enter them, so you can leave and return without losing progress.
Before you start
You need the Operations member role or higher. The work must be assigned to you or your team and show as Open or In Progress.
Open the work item
Go to Operations > Work.
Filter by Available To: Me or Status: Open to find your assignment.
Open the work item.
Enter the run view (Work Actions).
Save progress without closing
Checklist answers, notes, photos, and signatures are saved as you enter them. You can undo a completed step and edit notes until the work order is closed. You can leave the run view at any time and return later; nothing is lost because the work order is still open.
Complete the checklist
Work through each step in the run view and provide the evidence it asks for. See Complete an Inspection for a full guide to each step type and how to flag a step or raise a follow-up issue.
Close the work item
When the checklist is finished, resolve the work to record the outcome. Add any completion notes and photos, then confirm. The status changes to Completed. On mobile, the status shows Complete at the top of the run view.
If you cannot finish the work, resolve it as Cancelled or Missed instead. Once resolved, the work shows the Resolution section with the resolution badge, completion notes, the resolved timestamp, and who resolved it.
Reopen a closed work item
Some closed work can be reopened if more work is needed.
Most closed work can be reopened with a reason by a user with the Manager or Admin role in Operations. Reopening preserves the original audit trail and returns the work to an open status.
Resolved inspections cannot be reopened.
Work automatically marked Missed cannot be reopened.
If the work cannot be reopened and more work is still needed, create a new work item or raise a follow-up issue. See Reopen a closed work order for the exact steps.