Reopen a closed work order

If more work is needed after a work order is closed, you can often reopen it with a reason instead of creating a new one. Reopening returns the work order to an open status and preserves the original audit trail. Note that resolved inspections and work orders automatically marked Missed cannot be reopened. See Complete a work order for the full rules.

Reopen a closed work order

1. Go to Operations > Work Orders.

2. Find the closed work order and open it.

3. Click Reopen.

4. Enter a reason for reopening.

5. Confirm to return the work order to an open status.

What happens after reopening

• The work order returns to an open status such as Planned or Open.

• The original closure record, resolution details, and history remain intact in the audit trail.

• Followers can be notified that the work order was reopened.

• You can reassign, edit, or progress the work order as normal.

Before you start

You need the Manager or Admin role in Operations to reopen work orders. Members cannot reopen closed work orders.

Related guides

See Work Orders for the full lifecycle and filter options.

See also Complete a work order for finishing, reopening, and saving progress.