Control when work orders are marked as missed
The Auto-mark as missed setting is off by default for every work schedule. Only schedule-linked work orders can be marked Missed automatically; ad-hoc work orders are never affected and stay open until someone completes or closes them manually.
What the setting does
When Auto-mark as missed is enabled on a schedule, work orders generated by that schedule are automatically closed as Missed if they pass their due date without being completed. A work order that has been automatically marked Missed is closed and cannot be reopened.
Schedule-linked vs ad-hoc work orders
Schedule-linked work orders are generated by a recurring work schedule. They can be automatically marked as Missed if the schedule has Auto-mark as missed turned on.
Ad-hoc work orders are created manually for one-off or reactive jobs. The Auto-mark as missed setting does not apply to them and does not appear on ad-hoc work orders. They remain in their current status until someone manually updates or closes them.
Before you start
You need the Manager or Admin role in Operations to change schedule settings.
Turn on auto-mark as missed
Go to Operations > Work Orders or Schedules.
Open the schedule you want to configure.
Find the Auto-mark as missed setting.
Toggle it on.
Save the schedule.
What happens when the setting is enabled
Any work order generated by this schedule that is not completed before its due date is automatically closed as Missed. The schedule advances to the next planned occurrence as normal.
Related guides
See Create a work schedule with AI or from scratch for how to set up schedules and grace periods.